FREQUENTLY ASKED QUESTIONS DALUA RELUCE
With Dalua Reluce each piece is unique, the denim garments and the characteristic fabrics of each place, are textile waste, rescued and reconverted into a new product to give it a second life.
How is the process of realizing the garments?
Dalua Reluce products are made from reused garments that are salvaged, washed and separated to make new products.
Can my product seem worn out?
Dalua Reluce products are made from old denim garments.
Although an exhaustive manual selection is made, the garments have had other lives and the possible rips or marks are in spite of making a manual and exhaustive selection to avoid materials that are excessively damaged and with risk of breakage, you will find textures, marks, etc. which are the hallmark of the reuse of products.
How long do the garments last if they are reused?
Dalua Reluce products are made from garments already used, although in the selection it is taken into account that they are in good condition and are durable. If you keep the garment well, you wash it by hand, dry it in the shade and give it affection it can last several years. Many of the textiles characteristic of different countries have many, many years of life and still remain beautiful, although it is important that you take care of them as their predecessors did.
Also, if there is a problem of origin (break due to bad sewing, etc.) with the garment, Dalua Reluce is committed to fixing the damage in the following 3 months.
And if I do not like the product when I receive it?
If when you receive your product is not what you expected, we will exchange it for another with the same design but another stamp or for an invertible euro voucher in one of our products.
SHIPPING COSTS AND DELIVERY TIMES
Orders will be prepared at the moment the payment has been confirmed and within the following hours: Monday to Friday from 9:00 a.m. to 4:00 p.m.
Orders placed outside these hours are prepared the next working day. No shipments will be made on Saturdays, Sundays or holidays.
When you place the order, keep in mind that you are responsible for the corresponding shipping costs if you live outside the European Union, as well as any type of tax at local customs.
Dalua Reluce reserves the right to modify the commercial offer of the web (products, prices, promotions and other conditions) at any time.
All forms of payment are 100% safe and reliable.
- Credit / Debit Card
Shipping and shipping costs.
For orders within the national territory the cost of shipping is € 6 (including VAT) and the maximum delivery time from the exit of the order from our warehouses is:
– Peninsula and Balearic Islands: three to five business days.
– Canary Islands, Ceuta and Melilla: ten (10) business days.
For international orders, the maximum delivery time will be fifteen to twenty business days from the departure of the order. The shipping costs are € 15 (Including VAT). Orders will be sent to the delivery address that the customer indicates in the purchase.
Dalua Reluce is not responsible if the delivery address is incorrect or incomplete. The order will be formalized as soon as we send you an email with the confirmation of the shipment.
RETURNS AND CHANGES PURCHASING PROCESS
Shipping costs are charged at the end according to the place of destination, as observed during the purchase process.
To place an order, you must follow the online purchase process and click on “Authorize payment”. You will be sent an email confirming your purchase and your shipment.